Help centre · Billing & credits
How calls are charged
Every call is metered per second — first against your plan minutes, then against your credit balance. When a call starts, a small hold is reserved; when it ends, you are charged for the actual seconds and the rest of the hold is released immediately.
Every movement of money appears in your ledger, in order, with a running balance. There are no hidden fees and nothing rounds up to the minute.
Still stuck? Sign in to Help & support — the assistant there can see your account, and a person answers every ticket.