Help centre · Billing & credits
Cancelling, or closing your business
There is no subscription to cancel: a plan simply ends when its days run out unless you renew it. If you chose to keep a card for renewals, the billing page lets you switch that off.
To close the business entirely, the owner can use Close this business in the workspace settings. Its numbers stop taking calls, team members lose access, and any credit left stays with the closed business — it is not refunded. The screen lists exactly what applies before you confirm.
Still stuck? Sign in to Help & support — the assistant there can see your account, and a person answers every ticket.