Help centre · Your AI
When your AI said something wrong
Open the call under Calls to read the transcript and see exactly what was said. When the AI could not answer a question, that question is collected under Calls in the Questions tab — write the answer there and it is added to what your AI knows and sent to your agents.
For anything broader — your services, prices, hours or the way it speaks — update the Brain or the agent’s guidelines, then publish. You can also add pages and files for it to read in the Brain.
Still stuck? Sign in to Help & support — the assistant there can see your account, and a person answers every ticket.