Help centre · Your AI
Changing what your AI says and does
Agent design is the home of your AI: its voice, its guidelines (tone, things it must never say, disclaimers), and its knowledge base of services and FAQs. The call flow — what happens step by step on a call — has a full-screen editor of its own.
The call-flow editor keeps your draft as you work, but the phone line changes only when you press Publish — what your callers hear is never changed by an edit you were still thinking about.
Still stuck? Sign in to Help & support — the assistant there can see your account, and a person answers every ticket.