Help centre · Getting started
My number is not answering
Check three things, in order. First, the plan: if it has run out, renew it — the number stays yours through the grace period, but after that it is released. Second, the agent: a number only answers when a live agent is attached to it — an agent left as a draft, or paused, answers nobody. Third, the number itself: in some countries it is only issued once the carrier approves your verification.
Test your agent in the browser to confirm it works, then call the number from another phone. If the plan is active, an agent is live and attached, and it still does not answer, open a ticket — that one needs a person.
Still stuck? Sign in to Help & support — the assistant there can see your account, and a person answers every ticket.