Help centre · Getting help

How quickly a person replies

The assistant on this page answers straight away, from these articles and your own account. When it cannot help, it opens a ticket with the whole conversation and a person replies here.

How quickly depends on your plan: without a plan, within 3 business days; Lite, within 2; Standard, within 1; Pro and postpaid accounts get priority — the same business day, and a person can join the chat live when one is online. Business days are Monday to Friday, New Zealand time.

Still stuck? Sign in to Help & support — the assistant there can see your account, and a person answers every ticket.